I am nervous about buying online without trying on. What is your return policy?
There is no need to be nervous! Your dedicated team of stylists & designers will guide you every step of the way. We pride ourselves on our commitment to quality and are confident we can work with you to create a high-quality custom gown that will exceed your expectations.
To ensure the fit of the gown, our team will work closely with our brides to collect correct measurements. These measurements are also cross-referenced with the bride’s full-body photos and data collected from previous brides. Upon receiving the dress, we also have our FitCommit Guarantee. This is our commitment to brides that their alterations cost (due to fit) will not exceed $299. You can read more about our FitCommit Guarantee here.
While we are confident we can work with you to create a high-quality custom gown that will exceed your expectations, your gown is fully refundable up to 7 days after your initial payment date. Once you receive your dress, if it isn’t everything you hoped and dreamed, you can return it within 7 days for a 50% refund. The dress must be returned in the original condition (no alterations) and packaging it was sent in, including the ANOMALIE garment bag, to ensure the dress is protected during shipment. Our team is dedicated to upholding the highest standard of customer service to ensure your Anomalie experience is everything you hoped for from start to finish.